“We have a fleet of over 30 AI agents performing tasks that had defied automation for decades,” said Arun Rajan, Chief Strategy and Innovation Officer at C.H. Robinson. “Now we’re building AI agents that help our AI agents.” This innovation is particularly significant given the upcoming changes to NMFC classifications, which can increase uncertainty and errors if not addressed with precision.

C.H. Robinson CEO, Dave Bozeman, shares how the deployment of lean principals along with technology investments is driving the company’s ongoing transformation. Bozeman also discusses winning market share, its drop trailer fleet and how the company is leveraging artificial intelligence and machine learning to reduce tasks that will allow its people to better serve its customers.

“This is another example of our customer-centric innovation and leveraging technology to simplify international trade, with previous innovations such as ACE Import Intelligence which aggregates all import entries, regardless of broker, and our Sourcing Analysis Tool which compares sourcing trends and helps identify potential cost-saving alternatives,” said Mike Short, President of Global Forwarding at C.H. Robinson.