Często zadawane pytania dotyczące przewoźników

Sign up to haul for C.H. Robinson through Highway, a streamlined registration process designed to get you on the road faster. Click here to get started. Simply follow the prompts, which will explain what documents you need to get set up as a contract carrier.

You will need the following documents to haul for C.H. Robinson:

• An active MC/MX# or DOT#
• Electronic W-9
• Proof of insurance
  • $100,000 (USD) cargo liability
  • $1,000,000 (USD) automobile liability

Want to know how to become a C.H. Robinson contract carrier? Applying online is easy.

You can start hauling for C.H. Robinson at anytime after receiving your MC number.

Federal law requires motor carriers have a minimum of $25,000 cargo insurance and $750,000 automobile liability insurance. We will process contracts with carriers that hold this amount for insurance. However, we recommend the limits listed above to avoid limiting the freight available to you.

We have a wide variety of customers with varying needs. Most of our shipments utilize the following equipment and capabilities:

• Dry van
• Temperature controlled
• Flatbed
• Local
• Specialized
• Expedited
• Overweight/overdimensional
• Dray
• Drop trailer
• Team driver
• Private fleet
• Produce/perishables
• Cross-border
• HAZMAT
• Tanker/bulk
• High value

To update your insurance, have your agent submit your updated insurance certificate directly to Highway App, Inc. via email to [email protected]. The certificate should come directly from your agent.

Please ask your agent to list the certificate holder as:

Highway App, Inc.

5931 Greenville Ave, Unit #5620

Dallas, TX 75206

For added flexibility, we offer a tracking option through our Navisphere Carrier app…" vs. "Quick Tracking option

• Quick Tracking isn't live until Feb. I think we should generalize this, and I'll remind you to update it when this feature is officially rolled out to all carriers. Apologies! Wasn't thinking about this in my initial FAQ updates.

We’re strongly committed to helping carriers keep clear control of their own data. We only track information specific to each load so that shippers can have a clear understanding of where their goods are. Once a load is marked as delivered, tracking stops immediately. Here’s a quick and easy tracking and data privacy guide to data transparency.

If you’re having issues with a load and can’t reach the rep assigned to the load or connect with someone via live chat, contact 888-278-9441.

C.H. Robinson Factoring by Triumph is a factoring company.

C.H. Robinson Factoring by Triumph provides fast access to funds for all carriers interested in factoring but is specifically geared towards C.H. Robinson carriers.

Visit this link to apply for C.H. Robinson Factoring by Triumph. The process is simple and can be completed quickly.

Carriers that sign up for C.H. Robinson Factoring by Triumph will experience 1.5% on C.H. Robinson loads and 2.5% on load with other providers.

C.H. Robinson Factoring by Triumph can provide a number of benefits to carriers, including:

• Reduce stress of getting paid: Carriers can eliminate the hassle of tracking down payment from brokers or shippers. All they need to do is upload their invoice.
• Improve cash flow: Carriers that sign up for Factoring powered by Delta^TM and LoadPay can get paid in minutes on approved invoices, even if its for other freight providers.
• Quicker access to cash: Carriers can spend their money wherever Mastercard is accepted with the debit card that’s included with their LoadPay bank account.
• 24/7/365 funding: Carriers can get paid and use funds anytime without waiting for traditional banking hours.

Carriers that sign a contract with C.H. Robinson Factoring by Triumph will have their approved invoices for C.H. Robinson loads and loads from other freight providers paid within a day. In order to get paid in minutes, carriers will need to have a LoadPay™ digital bank account that allows payment to go to. Once the invoice has been approved, C.H. Robinson Factoring by Triumph will collect payment from the shippers or brokers they hauled for.

Contact [email protected] if you have questions about getting started with C.H. Robinson Factoring by Triumph. If you are an existing C.H. Robinson Factoring by Triumph client and have questions about your account, please call (833) 218-7113 or email [email protected].

The biggest incentive for carriers to sign up for C.H. Robinson Factoring by Triumph is the upgraded invoicing and payment experience, which includes benefits like:

• 24/7, 365 funding: Carriers can get paid and use funds anytime without waiting for traditional banking hours.
• Instant Purchase: Carriers on the Instant Purchase program will get funded in minutes rather than waiting for overnight ACH payments or costly wires.

There is a web-based LoadPay app where clients can manage their entire wallet, including reviewing transactions and accessing debit card and account information.

Visit this link to get started.

The biggest incentive for carriers to sign up for LoadPay is the upgraded payment experience, which includes benefits like:

• 24/7, 365 funding: Carriers can get invoice payments and use funds anytime without waiting for traditional banking hours.
• Save on ACH & wire fees: Since funds sent to their LoadPay checking account are available to spend within minutes, clients no longer need to pay a wire fee to expedite payment. Additionally, C.H. Robinson^® Factoring by Triumph and TriumphPay do not charge carriers to send funds to a LoadPay account.
• FDIC Insured: Funds in their LoadPay account are eligible for FDIC insurance just like any other bank. The standard insurance amount is $250,000 per depositor, per FDIC insured bank, for each account ownership category. Learn more about FDIC insurance here.
• Anywhere MasterCard^® is accepted: Carriers can pay for all the things they normally spend money on like fuel, repairs, and bills.
• Easily accessed: Carriers simply choose LoadPay from the list of funding method options on the C.H. Robinson Factoring by Triumph portal when electing their payment method.

There is no charge to apply, no account minimums (although we may offer deposit-based incentives), and no monthly service charge for the LoadPay Business Debit Account.

LoadPay offers several ways for carriers to spend their money:

• Physical debit cards: Carriers can order a LoadPay debit card which can be used just like any other debit card where MasterCard is accepted. Allow 5-7 business days for shipping.
• Virtual debit cards: Carriers will have immediate access to card information that they can use to make purchases online.
• Digital bank account: Clients can add their digitally-enabled bank account to their digital wallets like Apple Pay, Google Pay, and Samsung Pay and use it immediately.
• ATM Withdrawal: Clients can withdraw cash from ATMs across the country just like any other checking account.

A load board is a digital platform that connects shippers with carriers in the freight industry. It serves as a marketplace that hosts available loads for trucks to pick up. From there, carriers can swiftly find, book, and make offers on shipments that match their capacity and preferences. The free trucking load board from C.H. Robinson can help facilitate efficient and transparent communication, enabling carriers to streamline the process of securing loads.

A trucking load board is an online marketplace that connects shippers that have freight to move with carriers that have available capacity. These platforms simplify the process of finding freight by making real-time load listings accessible to carriers anywhere.

Here’s how the process works step by step:

1. Freight Posting
   Shippers and brokers list available freight on the load board, including key details such as pickup and delivery time and locations, equipment type required, weight, deadlines, and sometimes the offered rate.
2. Carrier Browsing
   Carriers log in to the load board to search for freight that matches their lanes, equipment, and schedule. Many boards offer filters by region, trailer type, and delivery timeframe to help narrow results.
3. Rate Negotiation & Booking
   Depending on the board, carriers can either accept posted rates, submit an offer, or negotiate with the shipper or broker directly. Once terms are agreed upon, the carrier secures the load.
4. Shipment Execution
   With the booking confirmed, the carrier picks up the freight and completes delivery as scheduled. Some load boards integrate tracking or document management to simplify the process further.

Load boards streamline the freight-matching process by saving carriers time, providing real-time visibility into available loads, and helping them reduce empty miles. Most free boards offer basic access for smaller carriers or new entrants, while paid boards typically provide more advanced tools, rate data, and higher-quality load opportunities.

Yes, free load boards do not require a subscription or sign-up fee. However, most free services come with limitations. These can include fewer available loads, limited search filters, or restrictions on how many postings you can view per day. Carriers should be aware that while free access is valuable for getting started, paid platforms often unlock larger load volumes and more advanced tools.

Free load boards usually allow carriers to:

• Access some real-time postings
• Search for available freight by origin and destination
• View basic load details such as equipment type and pickup date

Paid load boards typically add more advanced tools, such as:

• Market demand analytics
• Broker and shipper credit scores
• Comprehensive rate data and historical averages
• Enhanced search filters and unlimited load matches

Navisphere Carrier is a proprietary C.H. Robinson platform and mobile app designed specifically for contracted carriers (and drivers), offering a comprehensive suite of tools to streamline freight management. It is free to use for approved carriers and includes features such as real-time load booking, negotiating, and tracking, along with a GPS-enabled mobile app for on-the-go operations. The platform also supports document uploads to accelerate payment processing and provides personalized load recommendations and automation options to enhance efficiency and carrier experience.

Unlike generic load boards, Navisphere Carrier is deeply integrated with the global C.H. Robinson freight network, offering exclusive access to high-volume loads and streamlined operations for carriers already in the network.

Some free load boards display the offered rate for specific loads, but most do not include detailed rate history or comparison tools. Without this data, it can be harder to know whether a load pays competitively. Paid platforms usually offer full visibility into market rates, which helps in negotiating better deals and avoids underpriced freight. The free load board from C.H. Robinson requires the user to be logged in to view freight rates for specific loads and to utilize load board freight filters.  

C.H. Robinson offers multiple ways to submit documentation, so you can get paid quickly on all your loads. Scan and upload your documents to Navisphere Carrier, use our mobile apps to upload documentation, or email documents to [email protected].

Submit completed and signed paperwork immediately following completion of the delivery.

Always submit the signed Bill of Lading (BOL) with receiver signature for each stop. As needed, submit unloading/lumper receipts, proof of delivery (POD), weight tickets, and air way bills. Paperwork must be legible and easy to read. Ensure images are not blurred or cut off.

There are several reasons why a load payment has not been released. The most common reasons include:

• Missing or illegible paperwork
• Load number is not written on each document received
• Correct load number not written on each document received
• Bill of lading (BOL) is not signed
• Damage/shortage is noted on the BOL; in this case, your load representative will have to approve payment after reviewing the situation
• Missing carrier invoice; a load confirmation is not an acceptable invoice; the invoice should contain the load number, balance due, and your carrier ID number.

Contract carriers can check payment status of a load within the My Loads or Payments tab in Navisphere Carrier or in the Triumph Pay portal.

If you notice a discrepancy in your load payment compared to the invoice amount, contact the office that booked the load in question. They are the only ones that can approve any discretionary amount for payment.

C.H. Robinson ID numbers identify your company in Navisphere® Carrier. They help us keep track of each transaction your company has with C.H. Robinson. You can find your C.H. Robinson ID number on load confirmations or check stubs. All ID numbers start with “T” followed by a series of numbers. You can also see your “T” number in the dropdown located in the upper right-hand corner of Navisphere Carrier.

Navisphere Carrier is free to all C.H. Robinson contract carriers. To get started, simply create a Navisphere account.

Creating a Navisphere Carrier account is quick and easy. Simply fill out the details on the registration page and hit submit. Once approved, you’re all set to find, offer, book, haul and get paid on loads. Navisphere Carrier supports your business wherever you are with more loads than any other provider in North America.

To update your company’s contact information including address, emails, phone, and fax numbers, please complete our Carrier Change Form. You may also use this form to remove contacts.

The form must be signed by the same individual who signed your most recent contract with C.H. Robinson. This ensures proper authorization for the requested changes.

Once completed, submit the form following the instructions provided within the document. Have questions? Contact our support team via Live Chat.

In order to add contacts to your account in Navisphere Carrier, each contact needs to create their own Navisphere Carrier account. While creating an account, it’s important that they put in the right T Code in the registration process.

If you haven’t registered for an account yet, you’ll need to first create one by registering your email here. If you have an existing account, you can reset your password by using the Forgot Password option on the login page and receive guided instructions to reset via email.

Check your spam and junk folders for an email from CH Robinson. Your account may need to be activated by our Carrier Services team before you are able to login. Check with your company’s primary contact to confirm approval of your account if you are unable to find a welcome email from us. Contact our support team with any questions at 1-800-326-9977 or by using the Live Chat feature on our website.

Download our Quick Pay setup packet. Once you read and agree to the terms and conditions, you can submit your Quick Pay discount agreement form and EFT authorization form (if applicable) to the appropriate email address or fax number.

Have questions about our Quick Pay options or the setup packet? Call +1 800-326-9977.

C.H. Robinson provides carriers with fast and simple payment options so you can get paid faster. Submit your load documents seamlessly using a computer, tablet, or mobile phone app. Check out the step-by-step instructions within the Carrier Payments Guide.

While it is unlikely you would be charged for Quick Pay if you’re not a Quick Pay carrier, errors can happen. In the event of an error, we will refund the fee.

Quick Pay fees are standardized at 2.0%, but carriers looking for a lower fee can sign up for C.H. Robinson^® Factoring by Triumph and get 1.5% fees on all C.H. Robinson loads (2.5% fees on loads with other providers).

Begin your search by viewing thousands of available loads—more than any other provider in North America—directly on the C.H. Robinson load board within Navisphere Carrier.

Begin your search by viewing thousands of available loads—more than any other provider in North America—directly on the C.H. Robinson load board within Navisphere Carrier.

Currently, intermodal loads are not available within Navisphere Carrier. To find loads for your intermodal equipment, you can post equipment to the Post Trucks section in Navisphere Carrier or call our regional centers:

• East: +1 630-577-1730
• Midwest: +1 630-577-1730
• West: +1 630-577-1760

The Navisphere Carrier app gives you the power to find the freight you want, make offers and book instantly. To get started, tap find loads, all available loads within 100 miles show up and list format. To get more info, tap anywhere on that load to view additional details. If you like a load, hit book then simply assign a driver, into your tractor and trailer number and tap book load to complete.

Interested in a load and want to make an offer? Select make offer to propose a new rate. You'll receive a response within seconds. If you want to see the status of loads have made an offer on or a history of your bids, tap the “My Offers” tab to review. You can watch a how-to video of this here.

Most loads show the appointment time for pick up and delivery on the load details. To see this information, open any booked load within “My Loads” inside Navisphere Carrier—web or app—or see the rate confirmation email that was sent when booking the load. If times are not listed, contact the booking rep assigned to the load or connect with us via live chat inside Navisphere Carrier.

Most loads show the reference number on the load details. To see this information, open any booked load within “My Loads” inside Navisphere Carrier—web or app—or see the rate confirmation email that was sent when booking the load. If the reference number is not listed, contact the booking rep assigned to the load or connect with us via live chat inside Navisphere Carrier.

You can always see the loads you booked by tapping the “My Loads” screen in the Navisphere Carrier app and filter by three statuses: booked, assigned, and in transit. If you don't see these options, just tap the eye icon. If you'd rather see the loads on the map, just hit the map icon. Select any combination to see corresponding loads on the map. For example: with booked selected zoom in or select the location icons to see more details about your loads in that area. The list icon will take you back to the list view anytime. You can watch a how-to video of this here.

Yes. We have more loads available online to book instantly than any other provider. Log in to Navisphere Carrier to search thousands of bookable loads available outside of business hours.

For loads that are not available for instant booking, the best way to request a load outside of business hours is to email the representative who posted the load you want. When the office opens, they can contact you directly in response to your email.

Navisphere Carrier displays mileage from PC* Miler^®, which is only one of many different mileage programs available today. These miles are provided as an estimate for the load. They may differ from other, similar mileage programs.

Yes. Navisphere Carrier is a GPS-based app that uses the Location Services of the smartphone to provide automatic updates. GPS tracking is more accurate than cellular triangulation used by other tracking solutions. Please note that tracking is only supported with smartphones devices, tablets are not supported.

Navisphere Carrier has a standard location update frequency of one hour that can be increased to updates every 15 minutes based on customer request. Auto-stop updates for arrivals are triggered when a driver crosses a one mile geo-fence and for departures, it’s a one and a half mile geo-fence.

The combination of GPS and geo-fence tracking provides touch-free shipment visibility throughout the life of a C.H. Robinson load.

All apps require battery and data. Our mobile app is very efficient, and any battery or data usage is outweighed by the benefits to a user’s business. Navisphere Carrier uses less battery and/or data than browsing websites on your phone.

Navisphere Carrier is free to all C.H. Robinson contract carriers. To get started, simply create a Navisphere account.

To upload your documents using Navisphere Carrier:

1. Scan each document. Documents should include:
• Invoice with C.H. Robinson load number
• Original signed bill of lading (BOL)
• Lumper receipts
• Copy of the C.H. Robinson confirmation
• Any other accompanying paperwork
2. Log in to Navisphere Carrier
3. Go to “Accounts Receivable”
4. Click on the load number for the shipment you just delivered
5. From the Account Receivable: Scroll to the bottom of the load details
6. Click on the “Add” button for each piece of documentation for the shipment
7. Once you click “Add”, browse your folders and find the correct documents to attach. Documents can be accepted in the following formats:
• JPG
• PDF
• TIF
8. Once you find your file, click “Next”
9. Choose the correct document type
10. Click “Finish”
11. Repeat steps 8-10 to upload each of the required documents and then click “Save” in the incoming documents section. Note: Your documents will not be uploaded until you click the Save button
12. Once you save the documents, they will no longer be available for update

You can take and/or upload photos of each document in the Navisphere Carrier app as well. A video of how to do this can be seen here.

We only enable tracking during the lifecycle of an assigned C.H. Robinson load. Navisphere Carrier initiates tracking four hours prior to pickup. Tracking automatically ends when an automatic stop update or manual arrival/departure is entered for the last stop on the load.

Tracking through the Navisphere Carrier app can be disabled at any time according to privacy laws and both app store policies. Due to the nature of our industry, tracking freight throughout the transportation process has become an expectation. Providing automatic tracking updates through Navisphere Carrier eliminates the hassle of check calls and counts toward a carrier's automation score in the Carrier Advantage Program.

Detention charges may apply when:

*When submitting a detention charge in Navisphere® Carrier, if all criteria are met, the Submit Request button will activate—no guesswork needed.

You can submit detention requests directly in Navisphere® Carrier.

• Instant Approval: If your request passes AI validation (times match documents and shipment data), the detention amount is automatically added to your shipment within minutes.
• Manual Review: If there’s a mismatch, your request goes to an Exception Queue for review by your capacity representative. The timeline for manual review may vary.

You can submit detention requests directly in Navisphere® Carrier.

Need help?

• Check out our how-to guide for step-by-step instructions.
• Reach out via Live Chat for personalized support.

You must provide supporting documents that clearly show the arrival and departure times at the stop where detention occurred. These documents include:

• Bill of Landing (BOL)
• Signed delivery receipts
• Any other paperwork showing time stamps

If the correct document isn’t already uploaded to the shipment, you can upload it during the request process using the Add Documents feature.

Self-service detention lets you submit detention requests directly in Navisphere® Carrier—no need to call or email.

The system uses AI to validate your request based on:

• Arrival and departure times you enter
• Documents you upload
• Shipment data already in the system

If everything matches, your detention is approved automatically—streamlining the process and reducing back-and-forth communication, helping you get paid faster without delays or manual follow-ups.

C.H. Robinson contract carriers are expected to provide digital track and trace updates at the following time frames throughout the life of a load:

• Pre-pickup and pre-delivery: 4 hours and 2 hours before a driver’s arrival. If the driver will arrive late, we need an update 4 hours and 2 hours before the appointment close time
• In-transit notifications: Every 4 hours in transit
• Arrival notifications: Within 30 minutes of arrival; within 30 minutes after departure

Visit Carrier Advantage™ Program for more information 

Your secure entry code is a code you choose when logging into EFS’s eManager for the first time. You will use this code for security purposes; for example, when logging into eManager from a new computer.

Be sure to either memorize your code or keep it recorded in a secure place. Only share your secure entry code with people who are authorized to make account changes.

While setting up your program policy, you can select allowable items for cardholders. For example, limiting 250 gallons of fuel every 24 hours will help prevent unauthorized purchases. Please keep your cardholders informed about what items they are allowed to purchase.

Also, the information you require cardholders to provide at checkout will act as a protection for you and your cardholders. Only people with the specific required information will be able to use the card. Please keep your cardholders informed about the information they are required to provide at the time of purchase. Examples of required information:

• Driver ID #
• Trip #
• Unit #
• Trailer #
• Control #

If one of your cards is lost or stolen, log in to EFS’s eManager to inactivate, delete, or place the card on hold immediately. Once complete, the lost or stolen card is useless to anyone until the status is changed back to “active.”

Yes. Through EFS’s eManager, you can allow “manual entry” of cards. Notify the cardholder of the card number; then they will be allowed to enter the number by hand at the pump instead of swiping the actual card. Remember to switch the card back to “swipe only” when the cardholder has the card in hand again.

EFS offers an override option in their eManager tool for situations like these. After the override transaction has been processed, the override policy is removed and the previous card limits/locations return. If the override is for cash, please select the option for a “one-time cash advance.” Note: the cash will remain on the card until the cardholder depletes the funds.

Twój identyfikator przewoźnika (Carrier ID) i hasło zostały Ci podane w dwóch osobnych powitalnych wiadomościach e-mail podczas rejestracji w programie.

Podczas uzyskiwania dostępu do konta EFS będziesz potrzebować zarówno identyfikatora przewoźnika, jak i hasła. Należy pamiętać, że ID Przewoźnika i hasło powinny być przekazywane wyłącznie osobom upoważnionym do dokonywania zmian na koncie.

W celu zresetowania hasła należy wysłać e-mail na adres [email protected] z tematem "Zresetuj moje hasło". Proszę pamiętać o podaniu numeru T C.H. Robinson oraz identyfikatora przewoźnika karty paliwowej C.H. Robinson.

Aby aktywować kartę, należy zalogować się do EFS eManager Portal

Po zalogowaniu się możesz aktywować i aktualizować swoje dane:

• Wybierz program > Zarządzaj kartami > Przeglądaj/Aktualizuj karty
• Wyszukaj według numeru karty, jednostki, identyfikatora kierowcy, nazwiska kierowcy, X-Ref lub polityki
• Wybierz numer karty
• Wybierz odpowiednią politykę (limity/podpowiedzi), do której przypisano kartę
• W polu Status karty wybierz Aktywna
• W sekcji Informacje wybierz Oba
• Wybierz Zapisz
• Wybierz Dodaj podpowiedź w środkowej lewej części ekranu
• Wybierz podpowiedź do wprowadzenia (tj. ID kierowcy)
• Wybierz walidację polityki (tj. dokładne dopasowanie)
• Wprowadzić wartość
• Wpisz dodatkowe informacje do momentu ustalenia wszystkich wartości

Uzyskaj dostęp do szczegółowych instrukcji i pomocnych filmów na stronie internetowej EFS. Możesz również dzwonić do EFS przez całą dobę pod bezpłatny numer 888-824-7378.

Dzięki karcie paliwowej C.H. Robinson możesz zaoszczędzić na paliwie, oponach i serwisie. Rabaty paliwowe oparte są na krajowym indeksie Oil Price Information Service (OPIS). Przewoźnicy mogą zaoszczędzić średnio 37-40 centów za galon w centrach podróży TA Petro i TA Express, a także w punktach Roady's and Casey’s.

Oprócz paliwa możesz zaoszczędzić na serwisie i oponach w TA Petro i TA Express. Wystarczy przedstawić swój ID i numer DOT/MC w punkcie obsługi.

Twoja karta oferuje również zniżki w sieci EFS w tysiącach lokalizacji w Ameryce Północnej.

*Ceny i dostępność rabatów będą się różnić w zależności od lokalizacji geograficznej i aktualnych warunków rynkowych.

Zaloguj się do EFS eManager Portal www.efsllc.com za pomocą ID przewoźnika EFS, które otrzymałeś pocztą elektroniczną.

Po zalogowaniu się możesz ustawić i zaktualizować limity:

• Wybierz program > Zarządzaj kartami > Przeglądaj/Aktualizuj karty
• Wyszukaj według numeru karty, jednostki, identyfikatora kierowcy, nazwiska kierowcy, X-Ref lub polityki
• Wybierz numer karty
• Na górze ekranu wybierz Limity, a następnie Aktualizuj limity
• W polu Limit wybierz Oba
• Wybierz opcję Dodaj limit
• Wybierz Produkt, a następnie Dalej
• Wprowadź żądaną kwotę
• Wprowadź godziny (np. 24 oznacza codziennie) dla odświeżenia limitu (zazwyczaj pozostawia się 1)
• Wybierz Zakończ

Uzyskaj dostęp do szczegółowych instrukcji i pomocnych filmów na stronie internetowej EFS. Możesz również dzwonić do EFS przez całą dobę pod bezpłatny numer 888-824-7378.

Nasza karta paliwowa C.H. Robinson jest zarządzana przez EFS. Wszelkie dalsze pytania dotyczące karty kieruj bezpośrednio do EFS.

Uzyskaj dostęp do szczegółowych instrukcji i pomocnych filmów na stronie internetowej EFS. Możesz również dzwonić do EFS przez całą dobę pod bezpłatny numer 888-824-7378.